Order Status Information
All orders have 3 statues which include Pending, Processing, and Shipped. Processing means that your order has been looked at and is in process of being shipped. You will only receive your confirmation email upon placing your order and then a shipped email once it ships.
Reasons your order may have not shipped:
- Items are made to order or custom made (please refer to the product page)
- The normal order processing time has not completed which is 2 to 5 days.
- Peak Holiday Season, due to high sales volume orders may take longer than normal.
If you need your order delivered by a certain date please contact us and we will be able to inform you if that is possible. Please note that orders may arrive in multiple shipments and have different arrival dates.
To view the current status of your order please enter the following information. If you entered your four digit "add-on code" after your zip code when ordering please enter that as well (ie - 90001-0000).