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Frequently Asked Questions
Ordering Information
Store Features
International Shipping
FREE Shipping
| Q. |
Do you require a minimum order? |
| A. |
No, we don't have any minimum order requirements. Order as much or as little as you like from us. |
| Q. |
How long does it take for you to ship my order? |
| A. |
We ship your order usually within 3-7 business
days as long as there are no complications with processing your payment
or verifying your shipping address. Orders may ship sooner but there are
many factors that affect this. |
| Q. |
Can I return a product? |
| A. |
Yes, as far as the product is in resalable condition, in its original packaging and within 30 days of the purchase date. However, all returns are subject to a 10-20% restocking charge and shipping charges are non-refundable. For more information regarding our returns and exchanges policies, please click here. |
| Q. |
Can you deliver to a PO Box? |
| A. |
No, we mainly ship via FedEx or UPS, unfortunately,
neither carriers deliver to a PO Box. |
| Q. |
Do you store my credit card number? |
| A. |
No, we never store any credit card numbers. |
| Q. |
Do you offer international shipping? |
| A. |
Yes, we do offer International Shipping to Canada, UK, Europe Union, Australia, and New Zealand. Please click here to learn more. |
| Q. |
How do I add items to my Wishlist? |
| A. |
To add an item to your wishlist on the product page click the "Add to Wishlist" button located next to the "Add to Cart" button. |
| Q. |
How do I place items in my Wishlist to the Shopping Cart? |
| A. |
To add an item from your wishlist to the shopping cart click on "Wishlist" in the top menu. Select the items you would like to add to the shopping cart
by clicking the checkbox next to each one, then click the "Add to Cart" button at the bottom. |
| Q. |
How do I redeem a Gift Card? |
| A. |
To redeem a Gift Card after adding items to your Shopping Cart enter your Gift Card Code in the bottom "Gift Card Code:" box and click "Update". |
| Q. |
How do I use a coupon code? |
| A. |
To use a coupon code, enter the coupon code in the "Coupon Code:" box on the shopping cart page and click "Update". |
| Q. |
Do you ship to my country? |
| A. |
We currently ship to USA, Canada, UK, Europe Union, Australia, and New Zealand. To see if we ship to your country please click the "Login In"
link and create an account, if your country is not listed then we do not ship there. |
| Q. |
What are the shipping charges? |
| A. |
Shipping charges for International Orders vary depending on location, method, and weight. Please create an account and go through our checkout process
to determine the shipping charges. |
| Q. |
What shipping methods do you offer? |
| A. |
We offer USPS First Class, Priority, and Express Mail options and we offer UPS Worldwide services. |
| Q. |
What payment methods do you accept? |
| A. |
We accept PayPal, Google Checkout, and all major Credit Cards. |
| Q. |
How do I qualify for free shipping? |
| A. |
To qualify for free shipping you must have an order total of $75 or more and the combined weight must be less than 11 pounds.
In addition, you must be shipping your order to one of the 48 contiguous US States. |
| Q. |
What will disqualify me from receiving free shipping? |
| A. |
You will not receive free shipping if you use a coupon code. You will not receive free shipping if the combined weight
of your items is over 11 pounds. Free shipping is only offered to the 48 contiguous US States. |
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